FAQs

Support

Frequently asked questions

Everything you need to know before and after you order the shaver. Can't find your answer? Reach out to our team and we'll get back to you within 24 hours.

Product and usage

Runtime depends on how often you shave and how much hair you're clearing, but the 350mAh battery is built for several days of normal touch-ups between charges, not a single long session.

It charges over USB-C, the same cable as most modern phones, and reaches a full charge in about 90 minutes.

Yes. The magnetic shaving head lifts off in one motion so you can rinse it clean under the tap, then snap it back into place.

Both. Use it dry for a quick touch-up, or with water and shaving cream for a closer, more comfortable shave.

Yes — at 2.2" × 2.6" and about 4 ounces, it's built to travel. A built-in lock also keeps it from switching on by accident in transit.

The shaver, a USB-C charging cable, a small cleaning brush, and a printed instruction guide.

Orders and shipping

Orders are processed within 1–2 business days. Standard delivery typically takes 6–24 business days after that, depending on your location. You'll receive a tracking link by email as soon as your order ships. Full details are on our shipping policy page.

See our shipping policy for the full list of regions we currently deliver to.

Reach out to us as soon as possible after ordering. If it hasn't shipped yet, we're happy to update or cancel it. Once it's shipped, we're unable to make changes, but you're still covered by our 30-day return policy.

You'll get a tracking link by email the moment your order ships. You can also enter your tracking number directly on our order tracking page.

Returns and refunds

You have 30 days from delivery to return your shaver for a full refund, no questions asked. Full terms are on our refund policy page.

Fill out the form on our contact page with your order number and email, and our team will send you next steps within 24 hours.

Processing times are outlined in full on our refund policy page. Once approved, refunds are issued back to your original payment method.

Contact us right away through the form on our contact page with a photo of the issue and your order number, and we'll take care of a replacement or refund.

Still have a question?

Our team is happy to help with anything not covered above.

Contact us